FAQ
Available services vary by country or region.
About camera's system software update
- To update camera system software from Creators' App (must be signed in)
- To update camera system software from a computer (no need to sign in)
Troubleshooting camera connections
- I cannot launch the Creators' App. Or, it is not possible to connect to the camera.
- I can't connect to a camera via an access point.
- I'm switching from Imaging Edge Mobile to Creators' App (due to camera system software updates), but I can't connect from Creators' App.
- "The device is already connected to a smartphone." is displayed on the camera, and it cannot connect to Creators' App.
For iPhone/iPad
Cloud storage plans
About the Sony account
Others
- What are the differences between Creators' App, Creators' Cloud and Creators' Cloud Web?
- What are the differences between Creators' App, Imaging Edge Mobile Plus, and Imaging Edge Mobile? Which app should I use?
- I cannot browse images imported using Imaging Edge Mobile in Creators' App.
- I am using a camera that cannot connect to Creators' App. How can I upload images to the cloud?
