Recenzije proizvoda

Hi,

Thank you for your review.

We\d like to confirm that this TV supports the ITVX app since January 2023. The supported models can be found here: http://bit.ly/3TGQ7rp

ITVX can be found in the Sony select row, Sony select app and on the Youview player's page. Also, it requires a digital aerial to be available on the TV.

If you still need any further assistance, feel free contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you.

Mennah @Sony Support UK

Hi Emma,

Thank you for your review.

We're sorry to learn that your TV went faulty after only 2 years of being used.

If the TV needs an update, you can update it via a USB stick: https://cutt.ly/X4mTq5f & https://cutt.ly/F4mTy3C.
And you can always ask your point of sale for a VAT receipt if it is not available with you.

If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Bonjour,
Merci pour votre commentaire !
Nous sommes sincèrement navrés de lire votre situation.
Votre commentaire a retenu toute notre attention.
Nous allons transmettre votre observation au département concerné.
Safwa @Sony Support FR

Hi DrPAC,

Thank you for your feedback.
We're sorry to learn that you're not satisfied with the OS of the TV and facing some issues with it and the AirPlay function.
We can confirm that you can use the TV without having a Google account, however, you won't have access to Google services.
Regarding the crashing, and the AirPlay issue, we recommend following the steps below to resolve the issues:
-Unplug the TV from the mains for two minutes while disconnecting any external devices.
-Make sure that the TV is up-to-date, following the steps here: http://bit.ly/3XTRiVw
-Reset the TV to the factory settings: http://bit.ly/37lsNrD
If any issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.

Hana @Sony support UK

Bonjour,

Merci pour votre commentaire !

Nous sommes sincèrement désolés de vous lire.

Pour vous assister, le mieux est de contacter notre assistance.
https://bit.ly/3J5xLus

(copiez-collez cette adresse dans votre navigateur).
Safwa @Sony Support FR

Hi Car guy,

Awesome! We're thrilled to hear you're enjoying the picture quality of the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony!

Regards,
David

Hi Junior,

We're extremely happy that you are overall pleased with the amazing picture and sound quality of this TV. Sorry to learn that you had to repair it and replaced the power supply. Your feedback regarding Google services on this TV is greatly appreciated.

Despite your concerns, its good to know the TV is working fine now and you are enjoying watching your favorite shows. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. Thanks for sharing your feedback. -Jess

Hi Hulrkz,

Thank you for your review.
We're sorry to hear that your KD-49XH8096 has stopped working within 2 years of the purchase, and that our service hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible. We are always delighted to hear from our customers, and are always working to develop our products to suit your needs.
Don't hesitate to reach us if you need any assistance with your TV, you can find our contact details in this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Bonjour Dim77,
Merci pour votre commentaire !
Nous sommes navrés de vous lire.
Afin de vous assister efficacement, nous aimerions en savoir plus.
Donc, le mieux serait de nous contacter :
https://bit.ly/3q1uTau.
(Copiez-collez cette adresse dans votre navigateur)
Inas@Sony Support FR

Hi Udo,

vielen Dank für dein Feedback. Wir leiten es bezüglich der Menüführung intern weiter, damit es berücksichtigt wird. Die ausführliche Bedienungsanleitung findest du hier: https://cutt.ly/tXV8DAg. Da wir mehr Informationen
über das Problem benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hadir @Sony Support DE

Hi Mike691,

Thank you for the 5-star rating and we appreciate the loyalty. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for supporting Sony!

Regards,
David

Bonjour Amine89,
Merci pour votre commentaire !
Nous sommes navrés de lire votre expérience.
Afin de remédier au souci, nous vous invitons à suivre les démarches ci-dessous une par une :

• Débrancher le câble d'alimentation de TV, ainsi que celui des appareils externes, pendant quelques minutes puis d'essayer à nouveau.

• Appuyer sur le bouton d'alimentation de la télécommande et maintenez-le enfoncé pendant 10 secondes (lorsque
le téléviseur est sous tension), le téléviseur redémarrera automatiquement.

• Si le souci persiste et vous avez accès aux réglages, veuillez réinitialiser l'appareil comme suit : https://bit.ly/3zXWY7Q.

• Si toujours pareil, le mieux est de nous contacter pour regarder cela de près :
https://bit.ly/3q1uTau.
(Copiez-collez ces adresses dans votre navigateur)
Inas@Sony Support FR

Hi Jojo126,
 
Thank you for choosing and purchasing Sony X800H Bravia LED Ultra HD TV.
 
We regret to hear that the sound of your TV stopped working. We can isolate and hopefully resolve this issue by performing troubleshooting steps: https://www.sony.com/electronics/support/articles/00023579.

We want to make sure you’re taken care of and help check on your TV.
 
Should you need further assistance, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
 
Full Name:
Sony.com Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H: 
 
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
 
Thank you for letting us help assist you.
 
Sincerely,
Vincent 

Bonjour Thalie,
Merci pour votre commentaire !
Nous sommes vraiment navrés d'apprendre que l'appareil n'était pas dans la ligne de votre attente.
Si nous pouvons vous aider avec quoi que ce soit, n'hésitez pas à nous contacter :
https://bit.ly/3q1uTau.
(Copiez-collez cette adresse dans votre navigateur)
Inas@Sony Support FR

Bonjour Ponti,
Merci pour votre commentaire !
Nous sommes navrés de vous lire.
Quand même, nous tenons à vous informer qu'il n'est pas possible de connecter un casque ou une barre de son Bluetooth avec cette série :
https://bit.ly/3P7hZ4D.
Vous pouvez alors connecter les appareils audio à la TV via HDMI comme suit :
https://bit.ly/3akYruT.
https://bit.ly/3yNWnop.
Si nous pouvons vous aider avec quoi que ce soit, n'hésitez pas à nous contacter :
https://bit.ly/3nh0N14.
(Copiez-collez ces adresses dans votre navigateur)
Inas@Sony Support FR

Bonjour Supercoco,
Merci pour votre commentaire !
Nous sommes navrés d'apprendre que vous rencontrez un problème avec votre TV.
Pour régler le souci, veuillez suivre les étapes ci-après :
- Appuyez sur le bouton d'alimentation de la télécommande et maintenez-le enfoncé pendant 10 secondes (lorsque le téléviseur est sous tension), le téléviseur redémarrera automatiquement.
- Si le souci persiste, débranchez le câble d'alimentation pendant quelques minutes puis d'essayer à nouveau.
- Assurez-vous que la TV est à jour : https://bit.ly/3ag6mte.
Si toujours pareil, veuillez nous contacter pour voir cela de près :
https://bit.ly/3q1uTau.
(Copiez-collez ces adresses dans votre navigateur)
Inas@Sony Support FR

Hi Steven6188,

Thank you for your review.
We're sorry to hear that you're facing difficulties with TV remote being slow.

For the TV remote being slow, check these links and perform the steps listed in them and they should help you with the issue: https://bit.ly/3MSpUBl & https://bit.ly/3zBVujH & https://bit.ly/3zCp20t & https://bit.ly/3tzuH3E.

And if it's the TV itself that's being slow in performance, make sure that it's up to date: https://bit.ly/3O5ri4y.
You can also clear the TV cache and data then test it once more: Go to [Settings] - [System] - [Storage] - [Internal shared storage] - [Cached data] - then click [OK] to clear it.
And if it's the same, you can perform a factory reset and test it once more: https://bit.ly/3xPtQyt.

And if you're facing an issue with missing channels, retune the TV and test it once more: https://bit.ly/3Qoi2u2.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hi,

We're sorry to hear that you're facing a screen issue with your TV, this is not the norm as we strive to deliver the best quality possible.

As an attempt of rectifying the issue, could you ensure that your TV is running on the latest software version by following this link: https://bit.ly/3zuZ7Id?

We'd also recommend unplugging the TV from the mains with anything connected to it, then plug it back after two minutes with no external devices and test the performance again.

If the above steps didn't help, try resetting the TV to its factory settings by following the steps mentioned here: https://bit.ly/3JyOBSr.

As for the 5 years warranty, we can confirm that all Sony devices come with a standard 1 year warranty, and you can buy up to 5 years warranty, but you need to check with your retailer for that option. We also recommend checking the following link for more information about the extended warranty: http://bit.do/fTeAL.

If the issue is still disrupting you, feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further, and hope to hear that you're enjoying your TV again very soon.

Mennah @Sony Support UK

Hi Jwc1989,

Thank you for your review.
We're glad to hear that you're enjoying the picture and the sound quality of your KD-55XH8096 and hope you continue to enjoy it for years to come. We're happy to welcome you into the Sony family!
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @ Sony Support UK

Hi Christine,

vielen Dank für dein Feedback. Wir leiten es bezüglich der Installation intern weiter, damit es berücksichtigt wird.
Bitte führe einen neuen Suchlauf durch, einmal mit der Antenne und einmal ohne die Antenne. Da wir mehr Informationen
über das Problem benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hadir @Sony Support DE

Hi Ernie,

Thank you for your feedback.
We're glad to hear that you're enjoying your TV.
We hope you will continue to enjoy it for many more years to come!
If you need any assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony support UK

Hi JayWY, While we are glad to hear that you are happy with the picture quality of your X800H TV, we are sorry to hear that you are experiencing issues with the internet connectivity. Please follow our related TV article link to troubleshoot the issue. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00151038

Should you need further assistance, please contact us for help.

Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Kh1ngDav1d, Thank you for the feedback on your experience with your Sony X800H! While we're glad you like the overall features of your Sony X800H TV, we regret to hear that the TV screen is already broken. Unfortunately, the limited warranty of your TV does not cover any kind of accidental or physical damage. You may take your unit to an authorized servicer for evaluation to determine the out of warranty repair options available. Please refer to this link for more details:

https://us.esupport.sony.com/support/s/service?language=en_US

I hope you consider our Sony products in the future. Thank you for sharing your feedback.

Regards,
Sam

Hi T from Jersey, Fantastic! We're very pleased you appreciate the smart TV features of your Sony X800H. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam

Hi Augustine,

Thanks for your feedback. We're forwarding it internally for consideration. The technical specification can be found in the following Link: https://cutt.ly/nGTQYnC
The Bluetooth-Profile and the Bluetooth Version must be compatible for stable connection. If you still need help, we recommend that you contact us directly. You can find the contact details under the following link: http://bit.do/fMnKn.
(Copy the link and paste it into a new browser window)

Hadir @Sony Support DE

Hi Movie Head,

That's awesome! We're really glad to hear you're having an enjoyable experience in our product. We are also thrilled that you are satisfied with the exceptional picture quality- especially when streaming Netflix & HBO max and amazing feature like the smooth casting (AirPlay) function of this TV.

With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi MichaelSt,
We are sorry to hear that. It is possible to connect headphones to certain TV models via Bluetooth. You can find more details here: https://bit.ly/3LHCzXm (copy the link and paste it into a new browser window). However, the Bluetooth function is used to connect a keyboard or a mouse to other TV models. Please check this link for specific information: https://bit.ly/35NABpa.
Radwa @Sony Support DE